We accept returns within 30 days for a refund or exchange.

Customers are welcome to test a spray or two before deciding, but we cannot accept returns of bottles that have been used beyond this or fall outside our 30-day return policy.

For bundle sets, all items must be returned together as a complete set to qualify for a refund. If only part of the set is returned, we can offer an exchange instead.

For more information, please contact our Customer Service Team at info@essencehaven.co.

Worldwide Shipping from Essence Haven

We proudly ship to the EU, USA, and worldwide.

Shipping Costs:

• €3.50 shipping fee for orders under €45
• Free worldwide shipping on all orders over €45

Delivery Times:

Estimated delivery time is 4-8 business days to all destinations.

Additional Info:

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your fragrance’s journey every step of the way. For more details, visit our Shipping & Delivery page or reach out to us on info@essencehaven.co.

The products referenced on our website are provided as a guide and should not be mistaken for high-street, designer, or niche brand originals.

All names, trademarks, and copyrights mentioned or implied are the property of their respective manufacturers and designers.

Our fragrances are inspired by well-known scents but are not identical to them or the originals. The Essence Vault is not affiliated with, endorsed by, or connected to the manufacturers of these designer brands.

Any trademarks mentioned, whether used or unused, remain the property of their respective owners. We are not authorized, sponsored, or maintained by any trademark holders referenced or otherwise.

The use of product names is solely for identification and reference purposes and does not indicate any association or endorsement by the trademark holder.